Contact Us

Before you contact us, please check our frequently asked questions section, as the answer to your question may already be there.

You can contact us by phone, fax, email or by using the online form on the right.

We endeavour to answer your emails within 2 working days, however, during busier periods this may take slightly longer.

Customer Services:
Lo-call: 0845 296 0042
National number: 01388 663251
Fax: 01388 663260

International Customer Services:
Tel: +44 (0)1388 663251
Fax: +44 (0)1388 663260

Office Hours:
Monday - Friday: 08:00 - 17:00
Saturday: 9:00 - 13:00

If you want to contact us via post, or wish to return an item please do so at our registered address below:

Our Address:
Crafter's Companion
Collingwood House, Collingwood Street, Coundon, Bishop Auckland, County Durham DL14 8LG

_{Please note that we are solely a mail-order company and have no retail premises. Unfortunately we are unable to accept personal callers.}