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Delivery/Shipping information

Our standard delivery method is by Royal Mail 1st class, however, depending on size and weight some items may be delivered via our courier service. Delivery times are usually 3-5 working days from when the order was place, however, during busier periods this may be slightly longer.

Please note that the minimum postage rate for your country applies where you place an order which only contains loyalty products. These charges do not apply for silver/gold banded members.

Our standard delivery charges are shown below:

 
UK
Europe Zone 
1** 
Europe Zone 2***
Rest of the World
Orders under £10
£1
£4
£4
£8
Orders £10-£19.99
£2
£5
£6
£10
Orders £20-£29.99
£3
£6
£8
£12
Orders £30-£49.99
£3.95
£8
£10
£15
Orders £50-£74.99
Free*
£10
£15
£20
Orders over £75
Free*
£15
£20
£30

* Please note free postage on UK orders over £50 only applies when Royal Mail is selected as the shipping method.
** Zone 1 countries include: Austria, Belgium, Denmark, France, Germany, Luxembourg, Netherlands, Republic of Ireland, Switzerland.
*** Zone 2 countries include: Canary Islands, Cyprus, Czech Republic, Finland, Gibralta, Greece, Italy, Malta, Norway, Portugal, Spain, Sweeden.
 
Next day delivery
We also offer a next day delivery service to the UK mainland (excluding PO Boxes and the Scottish highlands) for a £4.95 charge.
The Scottish highlands are classed as the following postcodes:
AB31, AB33-38, AB44-56, FK19-99, G83, IV1-28, IV30-39, KW all, PA21-33, PA35-40, PH18-26, PH30, PH31-42
Order from Monday-Friday (excluding UK bank holiday) before midday and your goods will arrive the next working day (Monday-Friday, excluding bank holidays).
Order on Saturday or Sunday and your goods will arrive on Tuesday.
Our courier will deliver your parcel between 8.00am-6.00pm. A signature is required on receipt of your parcel, so please choose a delivery address where you will be available between these times. Unfortunately, we are unable to provide you with a more specific delivery time.
If you are not available when the courier comes to deliver your parcel, they may leave it with a neighbour or in a safe place. If it is not possible to leave the parcel with a neighbour or in a safe place, a calling card will be left with instructions on how to arrange a redelivery.
Please note, our couriers will only attempt delivery twice, if the calling card is not responded to with the allotted time frame, the package will be returned to us and you will be liable for any redelivery costs.

International shipping
Our standard delivery method for international shopping is through Geopost Internationalmail. However, depending on size and weight some items may be delivered via our courier service, depending on service availability. A signature is required for this service.
Delivery times are usually 5-10 working days from when the order is placed.

Duties and taxes
Your order may be subject to import duties and taxes, which are levied once your package reaches your country. Crafters Companion does not collect duties and taxes, and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country’s customs policies, please contact your local customs office.
Platinum/Gold member delivery
Please note that next day courier delivery for Platinum and Gold members is free of charge. If you do not require this service, then we charge a nominal fee of £0.01p for standard shipping - this is to ensure that next day delivery appears as the default shipping option for Platinum and Gold members in the checkout.

Next day delivery for Platinum/Gold members applies for all orders over £15, where items contained in the order are available from stock.