Crafters Companion > Delivery Information

Delivery Information

Once your order has reached packing stage (Processing Order), we are unable to amend it prior to dispatch. This includes the cancellation of orders.

Please note that due to our birthday event, orders are being dispatched within 7 – 10 business days. We apologise for any inconvenience.

 EU Orders Over €150

Due to Brexit, we’re experiencing some temporary shipping restrictions. This means that orders with a value of €150 or more cannot currently be sent to Europe. 

We’re working hard to resolve this situation, and are in contact with our courier partners to get everything back to normal in the next few weeks. 

In the meantime don’t worry European crafters, you can still order as many crafting products as you like by breaking down large orders into a number of smaller orders. Remember, no single order can total €150 or more. 

We know this isn’t ideal and apologise for the inconvenience caused, we are making every effort to solve this problem as quickly as we can. 

UK Standard Shipping charges

Standard delivery (2-3 business days after dispatch) on orders up to £19.99£ 3.95
Standard delivery on orders over £20.00FREE
Express courier delivery (1 to 2 business days after dispatch – tracked)£ 5.95

Gold and Platinum Club Inspire members enjoy FREE priority tracked delivery (dispatched within 2 to 4 days – may be longer during busy periods) on all orders

Bronze and Silver Club Inspire members enjoy free standard delivery on all orders over £20.

We use Yodel for our deliveries and all orders are tracked. Standard delivery orders are usually dispatched within 3 – 5 business days. During busier periods this may be slightly longer. Our Express delivery orders are packed within 1-2 business days.

Next day delivery is not available to PO Boxes. If you live in a remote area or an island area of the UK, different charges may apply. Order from Monday-Friday (excluding bank holidays) before midday and your goods will in most instances arrive the next working day (Monday-Friday, excluding bank holidays). Please note – orders placed after 2pm GMT on Friday and Saturday may experience a 1 to 2 day delay.
Please note that courier delivery charges will only be refunded at our discretion when returning an item.

Remote/Rural Courier Delivery (including all orders containing sprays)

For the postcodes listed below, standard UK delivery is available at normal rates, but we charge a flat rate of £11.95 if you decide to upgrade your order to our Express 2 to 3 day tracked courier delivery, for Basic, Bronze and Silver Members. This cost covers a surcharge levied by our delivery carrier due to the difficulty of providing a service to remote and island locations.

For Gold and Platinum Members, if your order total is £39.99 or less, the cost for our Express 2 to 3 days tracked courier delivery is £11.95 and if the order is £40 or more, it is FREE. If you’d like to place an order smaller than £40, please use the free standard delivery method.

BT, GY, JE, IM, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV50, IV51, IV55, IV56, KA27, KA28, KW15, KW16, KW17, PA20, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH42, PH43, PH44, ZE1, ZE2, ZE3, AB36, AB37, AB38, AB55, AB56, FK17, FK18, FK19, FK20, FK21, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV29, IV30, IV31, IV31, IV32, IV33, IV34, IV35, IV36, IV37, IV38, IV39, IV52, IV53, IV54, IV63, KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH49, PH50

We are currently unable to send any aerosols (including our sprays) to the US, the Canary Islands, Gibralter, Malta and Iceland. 

We are unable to send any parcels to PO Box addresses.

Shipping to the US

Shipping OptionBasket Total (after discounts)Cost
Standard Shipping (6 to 10
business days)*
$0 – $124.99
Express Shipping (3 to 7 business days)*$19.95

Gold and Platinum Club Inspire members enjoy an upgrade to express shipping  (3 to 7 days – may be longer during busy periods) on all orders at no additional cost: $12.95 on orders up to $124.99, FREE on orders over $125. Please note: ‘Business Days’ excludes weekends. 

* Please note: A small portion of orders may experience delays of up to 5 days at customs clearance due to congestion caused by Coronavirus restrictions

Shipping to Canada

Due to surcharges by our distribution partners, caused by disruption to their networks, we have added a small increase to our US shipping costs.

Shipping OptionBasket Total (after discounts)Cost
Tracked Courier Delivery (7 to 12 days) $0 – $99.99 (US Dollars)
$100+ (US Dollars)
$24.95 (USD)
$9.95 (USD)

Shipping to Europe

CountryBasket Total (after discounts)Cost
Germany (DE)€ 0 – € 49.99
€ 50+
€ 5.95
Ireland (IE), Netherlands (NL)€ 0 – € 49.99
€ 50+
€ 6.95
Austria (AU), France (FR)€ 0 – € 74.99
€ 75+
€ 6.95
Belgium (BG), Denmark (DK), Italy (IT), Luxembourg (LU), Poland (PL), Portugal (PT), Spain (ES), Sweden (SW)€ 0 – € 74.99
€ 75+
€ 8.95
Cyprus (CY), Malta (ML)€ 0 – € 99.99
€ 100+
€ 19.95
Czechia (Czech Republic – CZ)€ 0 – € 99.99
€ 100+
€ 15.95
Finland (FI)€ 0 – € 99.99
€ 100+
€ 13.95
Croatia (HR), Estonia (EE), Hungary (HU), Slovakia (SK), Slovenia (SI), Canary Islands€ 0 – € 149.99
€ 150+
€ 29.95
Bulgaria (BG), Gibralter, Latvia (LV), Lithuania (LT), Romania (RO)€ 0 – € 149.99
€ 150+
€ 34.95
Greece (GR)€ 0 – € 149.99
€ 150+
Switzerland (CH)€ 0 – € 199.99
€ 200+
€ 59.95
Bosnia & Herzegovina (BA), Iceland (IS), Norway (NO), Serbia (SB)€ 0 – € 199.99
€ 200+
€ 69.95

Shipping to Australia

Please note: certain products are unable to be shipped to Australia. This will be noted in the description for these products.

We are unable to send any parcels to PO Box addresses. 

Shipping Option
Basket Total (after discounts) Cost
Tracked Courier Delivery (8 to 12 days) £0 – £39.99
£40 – £99.99
£100 – £199.99

Duties and taxes

Your order may be subject to import duties and taxes, which are levied once your package reaches your country. Crafter’s Companion does not collect duties and taxes, and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country’s customs policies, please contact your local customs office.

Important notice: In periods of high order volume, orders may not be able to be shipped on a next working day basis, although every effort will be made to do so.

In the event that we are unable to fulfil any items from our clearance section a refund will be issued but no notification email will be sent.