Delivery Information

Once your order has reached packing stage (Processing Order), we are unable to amend it prior to dispatch. This includes the cancellation of orders.

Club Inspire & Non Member UK Standard Shipping Charges*

*Please note, exclusions apply for Channel Islands and Remote shipping. Please see remote shipping costs below.

We use Yodel for our deliveries and all orders are tracked.

During busier periods dispatch may take slightly longer.

If you live in a remote area or an island area of the UK, different charges may apply. Please note – orders placed after 12pm GMT on Friday will not be dispatched until the following Monday.

Please note that courier delivery charges will only be refunded at our discretion when returning an item.

Channel Islands Shipping charges (Jersey, Guernsey, Isle of Man)

UK Remote (Inc Belfast) Shipping charges

Delivery to Remote Areas of the UK

AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB41, AB42, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, BT1, BT2, BT3, BT4, BT5, BT6, BT7, BT8, BT9, BT10, BT11, BT12, BT13, BT14, BT15, BT16, BT17, BT29, AB55, AB56, FK17, FK18, FK19, FK20, FK21, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV36, IV40, IV52, IV53, IV54, IV63, IV99, KA27, KA28, KW1, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA80, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH49, PH50, ZE1, ZE2, ZE3

We are currently unable to send any aerosols (including our sprays) to the US, the Canary Islands, Gibraltar, Malta and Iceland. 

We are unable to send any parcels to PO Box addresses.

Delivery to other destinations

Customers wishing to place orders shipping to the US, Canada, Australia, New Zealand, India, Israel, Mexico, Puerto Rico, Singapore, and South Africa should order from the US website. 

Customers wishing to place orders shipping to Europe should order from the EU website. 

Duties and taxes

Your order may be subject to import duties and taxes, which are levied once your package reaches your country. Crafter’s Companion does not collect duties and taxes, and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country’s customs policies, please contact your local customs office.

Important notice: In periods of high order volume, orders may not be able to be shipped on a next working day basis, although every effort will be made to do so.

In the event that we are unable to fulfil any items from our clearance section a refund will be issued but no notification email will be sent.