Delivery Information

Customer Service Opening Hours 

UK 

Monday - Thursday: 8am - 4pm

Friday: 8am - 3pm

US

Monday - Thursday: 3am -11am ET

Friday: 3am - 10am ET

Once your order has reached packing stage (Processing Order), we are unable to amend it prior to dispatch. This includes the cancellation of orders.

Please note that some orders may arrive in multiple parcels. You'll receive individual shipping confirmation emails with tracking information for each parcel, so you can follow every delivery every step of the way.

If your order is split across shipments, it may be marked as complete once the first parcel is dispatched. Rest assured any remaining items will still be on their way to you.

Should you receive an email stating "The last items in your order are on the way. Track your shipment to see the delivery status." before all of your items have been dispatched, please don't hesitate to contact our customer service team and we'll be happy to look into this for you.

UK Standard Shipping Charges*

Please note our updated shipping charges as of 12 January 2026

We use Yodel for our deliveries and all orders are tracked.

During busier periods dispatch may take slightly longer.

If you live in a remote area or an island area of the UK, different charges may apply. Please note – orders placed after 12pm GMT on Friday will not be dispatched until the following Monday.

Please note that courier delivery charges will only be refunded at our discretion when returning an item.

UK Remote Shipping charges (Belfast, Jersey, Guernsey, Isle of Man; for more details see postcode list below) 

Delivery to Remote Areas of the UK

AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB41, AB42, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, BT1, BT2, BT3, BT4, BT5, BT6, BT7, BT8, BT9, BT10, BT11, BT12, BT13, BT14, BT15, BT16, BT17, BT29, AB55, AB56, FK17, FK18, FK19, FK20, FK21, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV36, IV40, IV52, IV53, IV54, IV63, IV99, KA27, KA28, KW1, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA80, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH49, PH50, ZE1, ZE2, ZE3

We are currently unable to send any aerosols (including our sprays) to the US, the Canary Islands, Gibraltar, Malta and Iceland. 

We are unable to send any parcels to PO Box addresses.

Duties and taxes

Your order may be subject to import duties and taxes, which are levied once your package reaches your country. Crafter’s Companion does not collect duties and taxes, and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country’s customs policies, please contact your local customs office.

Important notice: In periods of high order volume, orders may not be able to be shipped on a next working day basis, although every effort will be made to do so.

In the event that we are unable to fulfil any items from our clearance section a refund will be issued but no notification email will be sent.

Canada Shipping Charges 

**PLEASE NOTE: WE ARE UNABLE TO SEND ORDERS TO CANADA AT THIS TIME. Please contact our customer services team directly if you have any questions.

Australia & Rest of World Shipping Charges (excluding EU and US)

Prices in GBP.

Please note: certain products are unable to be shipped to Australia. This will be noted in the description for these products.